Returns & Exchanges
Please note the following exceptions to our return & exchange policy:
- Returns and exchanges may be made within 14 days from the time your package is delivered.
- Discounted items are final sale and cannot be returned or exchanged.
- Returned items must be in original condition (unworn and unwashed).
- Returned items must have no visible or odorous signs of wear or use.
To initiate a return or exchange, please complete the following steps:
- Login to our online return portal https://waylonjenningsmerch.returnscenter.com/ using your email address and order ID.
- Choose the products you wish to return or exchange from your order.
- Print the prepaid shipping label that you will receive by email.
- Send all items back to us using the label provided.
Additional Returns Details:
- A $5.95 processing charge will be deducted from your refund for return shipping.
- Returns or exchanges will be processed within 7-10 business days after receiving your returned items. It may take up to 10 business days to post the refund. You will receive a confirmation email once your return or exchange is processed by our warehouse.
- Original Shipping and handling fees are non-refundable.
- International customers are responsible for all shipping costs to return.
- If an item is damaged, please contact customer service at firstname.lastname@example.org.
- If an item seems lost in the mail, please contact customer service at email@example.com or Route if you opted into shipping insurance.
Additional Exchange Details:
- Exchanges are free.
- International customers are responsible for all shipping costs.
- Merchandise can only be exchanged by mail once.
- Address changes cannot be made on exchange orders.
- Exchanges must be started within 14 days of receipt of package.
- Exchange items are not eligible for additional price adjustments or promotions. Sale items cannot be exchanged.
- New items cannot be added to exchange orders.
- In the event that the item you are exchanging for is out of stock, we will issue a store credit code to you via email that can then be used at any time to pick out a new item of equivalent value.
- Please note that exchange will be processed within 7 to 10 business days after receiving your exchange package to our warehouse. We will email you with confirmation once your exchange has been processed.